Terms and conditions

We are Tomato Studio Store and we are pleased that you are visiting our webshop. In this section you will find our terms and conditions when shopping at tomatostudiostore.com.

Tomato Studio Store
Stevnsgade 13 st. tv
2200 Copenhagen N
CVR 40699384

Phone + 45 40621647
E-mail hello@tomatostudiostore.com

When purchasing products on tomatostudiostore.com we request your personal information such as name, address, and payment information. Please note that a purchase made on tomatostudiostore.com is not binding until you have received an order confirmation via e-mail. Please note that this is not the final order confirmation. The order is not accepted until it has been approved and the items double-checked in our stock. When this has been done you will receive an order and shipping confirmation.

If you have any questions please get in contact:
Phone + 45 40621647 Monday-Friday (between 10-17) or
E-mail: hello@tomatostudiostore.com

We accept Visa, Mastercard, Visa Electron, American Express and PayPal.

We offer free shipping in Denmark for orders above 1200 DKK.

Shipping cost in Denmark is 45 DKK (excl. Greenland and The Faroe Islands) to your nearest pick up point and 75 DKK for home delivery.
We use Post Nord for domestic shipping.

Stevnsgade 13, st. tv, 2200 Copenhagen N.
We are open by appointment. Please get in contact at hello@tomatostudiostore.com
If you want to see a product before a purchase or just want to get some inspiration you are more than welcome to pay us a visit.

We ship worldwide. The shipping costs to foreign countries will appear from the order confirmation before you pay. 

The goods are insured in transit and we kindly ask you to check
the content of the delivery upon receipt. If the package and/or the content is damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will replace the item or return the cost of the item of it is no longer in stock.

We will ship the order within 48 hours of your purchase. Tomato Studio Store cannot be held responsible for delays caused by the shipping carrier.

Guidelines regarding times of delivery:
Denmark: 1-3 working days
- Bornholm and other islands may take an extra 3 days
Europe: 2-5 working days
Rest of the world: 3-6 working days

Products bought on tomatostudiostore.com can be returned or exchanged within 14 days after purchase. The original invoice must be included. Your return package can be sent or returned physically to our shop at the following address:

Tomato Studio Store
Stevnsgade 13 st. tv
2200 København N

Please note that we expect the products to be returned in the same condition as when purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased.
If your order is damaged upon delivery, please contact us at hello@tomatostudiostore.com as soon as noticed.
When we receive your parcel, and the items are approved, we will refund the amount of your order to your account or gift card used for the purchase.

If you have received a present bought in Tomato Studio Store and you wish to return it, we can exchange it for another product of the equivalent value within 14 days of purchase. Presents cannot be exchanged for cash without a receipt. Products purchased in our physical studio in Stevnsgade can be returned within 14 days and exchanged for another product or a gift card, no refund.
Sale items cannot be returned or refunded.

If you are not satisfied with our products, our service or have general feedback please contact us. Our customer’s satisfaction is key to us and we are always interested in improving our services. Tomato Studio Store operates under the laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

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